ORDER AND RETURN

Ordering

In the online Giacomo The Jacket shop you will find a wide assortment jackets.Did you find your favorite? Order it by adding it to your bag. We ship orders before 2 PM the same day. 

the shoes easily online by adding the product to your shopping bag. Done shopping? Go to you shopping bag to place the order. When you place the order on working days before 4 pm, it will be shipped the same day. Delivery depends on the country you are living in. See our FAQ for delivery times.


Shipment and delivery

On working days ordered before 4 pm, same day shipment. It’s that easy. Delivery takes place from Monday untill Saturday. Do you order on Saturday or Sunday? Then your order will be processed on Monday. 

After you placed the order and the package is handed over to the carrier you will receive a link with the track and trace code. All final prices are in EUR. The final prices in other currencies depend on the current exchange rate.



International shipping policies

If you order products from our website for delivery to an international destination outside the EU. Your order may be subject to import duties and taxes once a shipment reaches your country.
You will be responsible for payment of these import duties and taxes. We cannot make any predictions about these amounts ourselves and have no control over them. 

International orders may be subject to customs clearing procedure. This control can lead to delays, longer than the original delivery time. 

When you place an order at our website, you are considered the “importer or record” and you must comply with all laws and regulations of the country where you receive the goods. 
We will not be liable or responsible if you break any such law. 



COVID-19 

Please be aware of a longer delivery time due to the circumstances of the coronavirus. The carrier, delivery time and delivery costs depend on the country you are living in. You can check this on our FAQ page. 


Payment

The following payment options are possible (depending on your country)
 
iDeal: The following banks are supported: ABN AMRO, ASN Bank, Deutsche Bank, Friesland bank, ING, Rabobank, RBS, SNS Bank, Triodos Bank and Van Lanschot Bankiers.
 
Klarna: In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment method. Payment is to be made to Klarna. Pay in 14 days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: Germany, Finland, Austria, and the Netherlands.

Creditcard: When you choose fort he payment method Creditcard, you pay through a secured creditcard transaction with MasterCard, American Express, Visa or Maestro.
 
Mister Cash / Bancontact: KBC, CBC, Dexia, Fortis, ING, AXA Bank, Fintro, CBC and VDK Spaarbank.
 

Returns

How do I exchange or return my order?
  
Within how many days can I return my jacket?
You can return the jacket within 30 days after receipt date. Once we have received the return at our distribution center, the money will be refunded to your account within 7 working days.

I lost my return form, what now?
Lost your return form? No problem. Download it here. (LINK LEEG LATEN)

Refunds
Refunds take place within 7 working days after we received your package.

Questions?
If you have any further questions, do not hesitate and contact us through our customer service. We love to help you further.

Monday – Friday
09:00 – 17:00 (CET)
[email protected]
Tel: +31 73  631 13 21